Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Position the client at the center of all interactions, creating an inviting retail environment and addressing every need and request with excellence in accordance with the client journey ceremony
• Capture and maintain client data in the Company CRM system to establish personalized connections, nurture long-term relationships, and identify future sales opportunities
• Champion an omnichannel retail approach, seamlessly integrating store and digital touchpoints to enhance the customer experience
• Collaborate effectively with colleagues across all departments, fostering constructive communication and contributing to a positive, inclusive working environment
• Deliver exceptional in-store service and welcome customers with warmth and professionalism at all times
• Drive proactive cross-departmental sales initiatives, identifying upsell and cross-sell opportunities to achieve individual sales targets and key performance indicators
• Remain current with fashion trends, market developments, and competitor positioning within the luxury sector
• Demonstrate comprehensive brand and product knowledge to educate and guide customers through their purchasing decisions
• Resolve customer concerns professionally and escalate complex issues to management when necessary
• Maintain shop floor standards and visual merchandising displays to the highest specifications, adhering to company operational and stock management protocols
• Maintain vigilance regarding store security and product loss prevention at all times

Qualifications

• Demonstrated passion for luxury retail and sales in a fashion environment
• Proven experience in building and sustaining long-lasting client relationships
• Strong command of English language; additional languages highly valued
• Excellent communication and interpersonal abilities
• Ability to work independently as well as collaboratively within a team setting
• Genuine interest in luxury fashion, design, art, and contemporary trends
• Knowledge of the specific product category managed

Skills

Experience

Retail sales experience in a luxury fashion environment is required. Candidates should demonstrate a track record of exceeding sales targets and building loyal client bases through personalized service and attention to detail.

Education

High school diploma or equivalent; additional fashion retail or luxury brand certification is advantageous.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.