Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Position the customer at the center of all interactions, creating a welcoming atmosphere and delivering exceptional service aligned with the client journey protocol
• Capture and maintain customer data within the company CRM system to develop personalized relationships and identify future sales opportunities
• Embrace and promote an omnichannel mindset, integrating online and offline touchpoints in the customer journey
• Collaborate effectively with colleagues across departments, fostering open communication and contributing to a diverse, inclusive, and positive work environment
• Welcome and serve customers with excellence, providing consistent in-store experience at all times
• Actively pursue cross-selling opportunities across all departments to achieve individual sales targets and key performance indicators
• Maintain current knowledge of fashion trends, competitive offerings, and product innovations
• Demonstrate comprehensive brand and product knowledge, with particular expertise in the men's department
• Address customer concerns professionally and escalate to line management when necessary
• Maintain shop floor and visual displays to the highest standards in compliance with operational guidelines and stock procedures
• Contribute to store security by remaining vigilant against product loss

Qualifications

• Passion for selling and retail environments
• Demonstrated curiosity and genuine interest in luxury, fashion, art, and design
• Proven experience building and maintaining long-term client relationships
• Ability to work both collaboratively and independently
• Excellent communication and interpersonal skills
• Results-driven mindset with strong problem-solving capabilities
• Specialized knowledge and passion for the managed product category
• Fluent spoken English

Skills

Experience

Candidates should demonstrate prior experience in luxury retail or high-end sales environments, with a track record of building meaningful client relationships and achieving sales objectives. Familiarity with CRM platforms and omnichannel retail practices is advantageous.

Education

Secondary education required; further education in fashion, luxury retail, business, or related disciplines is preferred but not essential.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.