Prada Client Advisor
About Prada
Prada, a prestigious name in the luxury fashion industry, is renowned for its innovative designs and exceptional craftsmanship. As part of the Prada Group, which includes other distinguished brands such as Miu Miu, Church's, and Car Shoe, Prada operates globally, offering a dynamic and multicultural work environment. The brand is synonymous with elegance and sophistication, attracting top talent from around the world.
Join Prada in Macau as a Client Advisor, delivering exceptional luxury experiences. Fluent Mandarin required. Explore a career in luxury fashion.
Role & Responsibilities
- Create a welcoming environment for customers and strive to meet their needs, providing excellent service in line with the 'client journey ceremony'.
- Exceed individual sales targets and contribute to the store's success.
- Ensure high-quality sales and customer service, surpassing KPI goals.
- Demonstrate extensive knowledge of Prada and Miu Miu products, history, and culture.
- Capture customer data in the CRM to maintain and develop client relationships.
- Embrace and promote an Omni Channel mindset.
- Stay informed on fashion trends and competitors to advise customers.
- Resolve client complaints in collaboration with line managers and client service teams.
- Operate with care and respect for products.
- Utilize digital tools to offer an integrated luxury experience.
- Conduct customer appointments in person or virtually.
- Collaborate with the Back of House team and maintain an organized stock room.
- Comply with company procedures on operations, security, inventory, and reporting.
- Foster open communication with colleagues to ensure a positive work environment.
Qualifications
- Fluent in spoken Mandarin
Skills
Experience
Experience in luxury sales or a similar client-facing role, with a proven track record of building strong client relationships.
Workplace
The role is situated in Macau, Macau, China.
Culture
Prada offers a creative and international workplace where curiosity and the pursuit of excellence drive success. The brand values diversity and inclusion, fostering an environment of equal opportunity and respect for all employees.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Associate», «Retail Associate», «Luxury Sales Consultant», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.