Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

The Client Advisor represents Prada’s philosophy and values while delivering a personalized luxury experience, building client relationships, and driving individual and team sales. The role includes cross-selling, CRM data capture, maintaining shop-floor and visual standards, and supporting store security.

Role & Responsibilities

• Represent and promote the brand’s philosophy and values, guiding clients through the brand experience.
• Maximize individual and team sales while delivering memorable luxury service, placing clients first, identifying their needs and expectations, building meaningful relationships, and developing brand loyalty.
• Create a welcoming environment, meet client needs and requests, and provide service in accordance with the client journey ceremony.
• Capture client data in the company CRM to maintain and develop relationships, personalize client engagement, and create future opportunities.
• Embrace and promote an omnichannel mindset.
• Collaborate with colleagues through open, constructive communication to ensure a consistent client experience and a positive, inclusive working environment.
• Welcome and serve clients, delivering an excellent in-store experience.
• Proactively cross-sell across departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Stay up to date on fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Resolve client complaints effectively, consulting the line manager when necessary.
• Maintain high standards on the shop floor and in visual displays, following company operational guidelines and stock procedures.
• Help maintain a high level of security and remain alert to prevent product theft.

Qualifications

• Passion for selling and retail stores.
• Curiosity about and interest in luxury, fashion, art, and design.
• Experience building long-term client relationships.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, a results-driven approach, and problem-solving ability.
• Passion for and knowledge of the managed product category.
• English is required; other languages are a plus.

Skills

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.