Prada Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 3, 2026
About Prada
Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.
Miu Miu Client Advisor at Selfridges in London. Luxury retail role combining sales, client relationship management, and brand ambassador responsibilities.
Role & Responsibilities
- Place the customer at the center, creating a welcoming environment and striving to meet their every need and request, providing excellence service in accordance with the client journey ceremony
- Be driven to exceed individual sales targets and maximize personal sales performance, contributing to store success
- Exceed KPI goals, ensuring the highest quality of sales and customer service
- Demonstrate excellent knowledge of products and Prada history, culture, and DNA
- Capture customer data into the company CRM to connect with clients, maintain and develop relationships, and offer a personalized approach
- Embrace and promote the omnichannel mindset across in-store and digital platforms
- Build and maintain comprehensive knowledge of luxury fashion by staying informed on trends and competitors to advise customers effectively
- Take ownership of resolving client complaints, liaising with the line manager and client service team as necessary
- Operate with the highest level of care and respect for products
- Utilize company digital tools actively to offer a complete and integrated luxury experience
- Host and conduct customer appointments both in-person and virtually via technology
- Work in synergy with back-of-house staff, participating in daily store operations and maintaining an organized stock room
- Act in compliance with company procedures on operational guidelines, stock procedures, security, cash activity, inventory, logistics, and all reporting activities
- Work as a team player, fostering open and constructive communication to ensure a consistent exceptional experience and contribute to a positive working environment
Qualifications
- Similar experience within a luxury or premium brand
- Understanding of luxury customer service standards
- Experience in building long-lasting relationships with clients
- Ability to work both independently and as part of a team
- Excellent communication and interpersonal skills
Skills
Experience
Similar experience within a luxury or premium brand retail environment, with demonstrated success in client relationship building and sales achievement.
Workplace
This position is based in London, England, UK.
Culture
Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Brand Ambassador», «Client Relations Specialist», «Luxury Retail Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.