Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Create a welcoming, customer-centric environment and provide exceptional service aligned with Prada's client journey protocols, placing customer needs at the centre of all interactions
• Drive individual and team sales targets whilst maximizing personal sales performance and contributing to store success
• Exceed KPI goals through consistent delivery of premium customer service and high-quality sales execution
• Demonstrate authoritative knowledge of Prada's product collections, brand heritage, cultural values, and design DNA
• Capture and maintain customer data within the company CRM system to build personalized relationships and identify future sales opportunities
• Champion omnichannel retail practices, seamlessly integrating in-store and e-commerce service delivery
• Maintain current knowledge of luxury fashion trends and competitive landscape to provide informed product recommendations and styling advice
• Resolve customer complaints with ownership and professionalism, escalating to management or client services when required
• Handle all products with meticulous care and attention to detail
• Actively utilize company digital tools to deliver integrated and technologically-enabled luxury experiences
• Conduct customer appointments both in-person and virtually using digital platforms
• Collaborate with back-of-house teams on daily store operations, stock management, and inventory procedures
• Adhere to all company policies, operational guidelines, security protocols, cash handling procedures, inventory management, and head office reporting requirements
• Demonstrate strong teamwork and partnership, fostering constructive communication and contributing to a positive, inclusive working environment

Qualifications

• Experience in a luxury or premium retail environment
• Proven understanding of luxury customer service standards and expectations
• Demonstrated ability to build long-lasting, relationship-focused client connections
• Strong interpersonal and communication skills
• Fluency in English (required)
• Ability to work effectively both independently and as part of a team

Skills

Experience

Prior experience within a luxury or premium brand environment with demonstrated success in customer-facing retail sales roles

Education

Secondary education minimum; additional retail certification or luxury customer service training is advantageous

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.