Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Create a welcoming environment and deliver excellence service in accordance with the client journey ceremony, placing customer needs and requests at the center of all interactions
• Drive to exceed individual sales targets and KPI goals while maximizing personal sales performance and contributing to store-wide success
• Demonstrate comprehensive knowledge of Prada products, history, culture, and DNA, and communicate brand philosophy and values to clients
• Capture and manage customer data within the Company CRM to develop personalized relationships and identify future sales opportunities
• Embrace and actively promote omni-channel retail practices across in-store and digital touchpoints
• Maintain current knowledge of luxury fashion trends, competitor offerings, and industry developments to inform client consultations and recommendations
• Manage customer complaints professionally, liaising with the line manager and Client Service team as needed
• Handle all products with the highest level of care and respect
• Conduct customer appointments in-person and via virtual meetings, leveraging company digital tools for integrated luxury experiences
• Collaborate with back-of-house operations, participate in daily store activities, and maintain organized stockroom management
• Ensure compliance with company procedures related to operational guidelines, stock management, security, cash handling, inventory, and reporting
• Foster teamwork, open communication, and a positive working environment while embodying diversity and inclusion values

Qualifications

• Proven experience in a luxury or premium retail brand environment
• Demonstrated understanding of luxury customer service standards and expectations
• Proven track record of building long-lasting client relationships
• Ability to work effectively both independently and collaboratively within a team
• Excellent verbal and written communication skills
• Fluency in English

Skills

Experience

Similar experience within a luxury or premium brand retail environment, with a demonstrated ability to exceed sales targets and manage client relationships at a high level of service.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.