Prada Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 16, 2026
About Prada
Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.
Prada Client Advisor position at Selfridges MRTW in London. Deliver luxury retail excellence and exceed sales targets for the iconic Italian fashion brand.
Role & Responsibilities
- Place the customer at the center by creating a welcoming environment and meeting their needs through excellence service in accordance with the client journey ceremony
- Drive sales performance to exceed individual targets and KPI goals while maximizing overall store success
- Demonstrate comprehensive knowledge of Prada products, history, culture, and brand DNA
- Capture and manage customer data in the Company CRM to build personalized relationships and develop future opportunities
- Embrace and actively promote the omnichannel mindset across in-store and digital channels
- Maintain current knowledge of luxury fashion trends and competitors to provide informed advice to clients
- Own the resolution of client complaints in liaison with management and Client Service team
- Operate with highest care and respect for products and inventory
- Leverage digital tools to deliver an integrated and complete luxury experience
- Host and conduct customer appointments both in person and via virtual meetings
- Collaborate with back-of-house teams on daily store operations, stock management, and organization
- Ensure compliance with Company procedures on operations, security, cash handling, inventory, and reporting
- Function as a team player, foster open communication, and maintain a positive inclusive working environment
Qualifications
- Previous experience in a luxury or premium retail brand
- Demonstrated understanding of luxury customer service standards
- Proven ability to build long-lasting client relationships
- Strong teamwork and independent working capabilities
- Excellent communication and interpersonal skills
Skills
Experience
Previous experience within a luxury or premium brand is required, with demonstrated competency in luxury customer service and the ability to build meaningful, long-lasting relationships with clientele.
Workplace
This position is based in London, England, UK.
Culture
Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Brand Ambassador», «Customer Experience Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.