Prada Client Advisor
Join Prada in London as a Client Advisor, delivering exceptional luxury experiences. Located in Harrods, this role offers a dynamic environment.
Overview
Prada Group, a distinguished leader in the luxury fashion industry, is renowned for its innovative designs and exceptional craftsmanship. As part of a global conglomerate, Prada operates alongside prestigious brands such as Miu Miu and Church's, offering a diverse and dynamic workplace environment. The company is celebrated for its commitment to excellence and its ability to consistently set trends in the luxury sector.
Role & Responsibilities
- Ensure an extraordinary and memorable luxury customer experience, placing the client above all.
- Achieve individual and team sales targets, acting as a proactive player in ensuring the best service both in-store and online.
- Exceed KPI goals, ensuring the highest quality of sales and customer service.
- Demonstrate extensive knowledge of Prada products, history, culture, and DNA.
- Capture customer data into the company CRM to maintain and develop client relationships.
- Embrace and promote an Omni Channel mindset.
- Stay informed on fashion trends and competitors to discuss and advise customers.
- Resolve client complaints in collaboration with the line manager and client service team.
- Operate with the highest level of care and respect for the products.
- Utilize company digital tools to offer a complete and integrated luxury experience.
- Host and conduct customer appointments in person or virtually.
- Work in synergy with the back of house, participating in daily operations and maintaining an organized stock room.
- Adhere to company procedures on operational guidelines, security, cash activity, inventory, and logistics.
- Foster open and constructive communication with colleagues to ensure a consistent exceptional experience and contribute to a positive working environment.
Qualifications
- Experience within a luxury or premium brand.
- Understanding of luxury customer service.
- Experience in building long-lasting client relationships.
- Ability to work both independently and as part of a team.
- Excellent communication and interpersonal skills.
- Fluency in English.
Skills
Experience
Previous experience in a similar role within a luxury or premium brand is required.
Workplace
This position is based in London, England, UK. Cerulean lists 435 open roles in London, including 14 posted recently. The broader England area accounts for 544 active listings on Cerulean, 15 of which are new. In UK as a whole, Cerulean currently features 571 open positions, with 16 posted this week.
Culture
Prada Group fosters a creative and international environment, driven by curiosity and a pursuit of excellence. The company values the talent and passion of its employees, promoting professional growth and inclusivity. Diversity is celebrated, ensuring equal opportunities for all.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.