Prada Client Advisor
Join Prada Group in London as a Client Advisor, offering luxury customer experiences and promoting brand values. Ideal for those with experience in luxury fashion.
Overview
Prada Group, established in 1913 in Italy, stands as a beacon of luxury and innovation in the fashion industry. As a leader in the global luxury sector, the Group operates in over 45 countries, encompassing renowned brands such as PRADA, Miu Miu, Church’s, and Car Shoe. With a diverse workforce representing more than 100 nationalities, Prada Group is committed to excellence and creativity.
Role & Responsibilities
- Ensure an exceptional luxury customer experience by placing the client at the forefront and understanding their needs and expectations.
- Serve as a Brand Ambassador, conveying and promoting the brand's philosophy and values to clients.
- Achieve individual and team sales targets, acting proactively to ensure superior service across both in-store and e-commerce channels.
- Exceed KPI goals, maintaining high standards of sales and customer service.
- Demonstrate comprehensive knowledge of Prada products, history, culture, and DNA.
- Capture and maintain customer data in the company CRM to foster personalized client relationships and future opportunities.
- Embrace and promote an Omni Channel mindset.
- Stay informed on fashion trends and competitors to engage in meaningful discussions with clients and provide informed advice.
- Resolve client complaints in collaboration with the line manager and Client Service team.
- Handle products with the utmost care and respect.
- Utilize company digital tools to offer a complete and integrated luxury experience.
- Conduct customer appointments both in-person and virtually.
- Collaborate with the Back of House team, participating in daily store operations and maintaining an organized stock room.
- Adhere to company procedures regarding operational guidelines, stock procedures, security, cash activity, inventory, logistics, and reporting activities.
- Foster a positive working environment through teamwork and open communication, embracing diversity and inclusion values.
Qualifications
- Experience within a luxury or premium brand.
Skills
Experience
Previous experience in a similar role within a luxury or premium brand is required.
Workplace
This position is based in London, England, UK. Cerulean lists 435 open roles in London, including 17 posted recently. The broader England area accounts for 543 active listings on Cerulean, 18 of which are new. In UK as a whole, Cerulean currently features 570 open positions, with 19 posted this week.
Benefits
Working at Prada Group offers a creative and international environment, fostering professional growth through curiosity and excellence. The company promotes an inclusive workplace, ensuring equal opportunities for all candidates, and values diversity as a core strength.
Culture
Prada Group is dedicated to creating a respectful and inclusive workplace that values diversity. The company supports professional growth and excellence, driven by the talent and passion of its employees.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.