- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 10, 2026
About Prada
Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.
Prada seeks a Client Advisor in Kyoto to deliver personalized luxury service, build client relationships, achieve sales and KPI targets, and support omnichannel store operations. The role requires business-level Japanese, foreign-language sales experience, and extensive ready-to-wear, shoe, and leather-goods sales experience; employees may be assigned other duties or positions, including head-office work.
Role & Responsibilities
- Deliver exceptional service in a warm, refined environment, following the Client Journey Ceremony and responding to each customer's needs and requests.
- Exceed individual sales targets and contribute to overall store performance through strong selling results.
- Pursue KPI targets while maintaining the highest standards of customer service and sales quality.
- Use in-depth knowledge of products, Prada's history, culture, and brand DNA in customer interactions.
- Proactively collect customer information, accurately enter it into the CRM system, and build, maintain, and strengthen relationships through personalized engagement to develop future business opportunities.
- Understand and actively promote an omnichannel approach.
- Maintain broad knowledge of luxury fashion, current trends, and competitors, applying it in customer conversations and styling recommendations.
- Address customer feedback and complaints responsibly, coordinating with supervisors or the Customer Service team as needed.
- Handle merchandise with the highest level of care and respect.
- Use digital tools proactively to deliver a seamless, integrated luxury experience.
- Provide high-quality service during in-store or technology-enabled virtual appointments.
- Participate in store operations in coordination with the back of house and maintain an orderly stock environment.
- Follow and execute established procedures for internal operating guidelines, inventory management, security, cash register operations, logistics, and head-office reporting.
- Value teamwork and communicate openly and constructively to deliver a consistent, exceptional customer experience and foster a positive workplace that respects Diversity & Inclusion.
Qualifications
- High school graduate or above.
- Passion for fashion and affinity for Prada.
- Experience in sales and client development at a luxury or premium-luxury brand, or in a select shop.
- Extensive sales experience in ready-to-wear, shoes, and leather goods.
- Relevant experience and a track record in private client sales.
- Experience building long-term client relationships and conducting promotional activities using smartphones or similar devices.
- Sales experience using a foreign language such as English, Chinese, or Korean; business-level Japanese proficiency is required.
- Professional conduct and a responsible approach to work.
- Experience in other industries, including hospitality, is also welcome at some stores.
- Applicants are asked not to reapply within one year.
- After joining, employees may be assigned other duties or positions, including head-office work, based on performance and suitability, personal preference, or company needs.
Skills
Education
High school education or above.
Benefits
The company offers a creative, international environment and opportunities for professional growth. Prada Group promotes an inclusive workplace and equal opportunities for all candidates.
Culture
Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.