Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Deliver a memorable luxury customer experience by placing clients first, identifying their needs and expectations, building meaningful relationships, and acting as a Brand Ambassador.
• Communicate Prada’s philosophy and values, guiding clients through the world of Prada brands.
• Meet individual and team sales targets, providing responsive service in-store and through the e-commerce channel.
• Create a welcoming environment and address clients’ needs in line with the client journey ceremony.
• Exceed individual sales targets and maximize personal sales performance to contribute to store results.
• Exceed KPI goals while maintaining high standards of sales and customer service.
• Demonstrate excellent knowledge of products and Prada’s history, culture, and DNA.
• Capture client data in the Company CRM to maintain and develop relationships, personalize interactions, and identify future opportunities.
• Embrace and promote an omnichannel approach.
• Stay informed about luxury fashion trends and competitors, and discuss them with clients to provide advice.
• Resolve client complaints, liaising with the line manager and Client Service team when necessary.
• Handle products with the utmost care and respect.
• Use Company digital tools to provide an integrated luxury experience.
• Host and conduct in-person and virtual client appointments.
• Work with the Back of House in daily store operations and maintain an organized stockroom.
• Follow Company operational and stock procedures, including security, cash handling, inventory, logistics, and head-office reporting requirements; proactively implement Company policies and procedures.
• Collaborate with colleagues through open and constructive communication to deliver a consistent client experience and contribute to a positive, inclusive workplace.

Qualifications

• Passion for human relations and sales.
• Problem-solving ability, curiosity, and interest in luxury, fashion, art, and design.
• Experience building long-lasting client relationships.
• Ability to work both independently and as part of a team.
• Excellent communication and interpersonal skills.
• Passion for and knowledge of the managed product category.

Skills

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.