Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Deliver exceptional service aligned with the Client Journey Ceremony, anticipating customer needs and creating a warm, refined environment.
• Exceed individual sales targets and contribute to overall store performance.
• Pursue KPI targets while maintaining the highest standards of client service and sales quality.
• Apply product knowledge and understanding of Prada, Miu Miu and Church’s history, culture and brand DNA in customer interactions.
• Collect customer information, accurately record it in the CRM system, and build, maintain and strengthen client relationships through personalized engagement that supports future business opportunities.
• Understand and actively promote an omnichannel approach.
• Stay informed about luxury fashion, current trends and competitors, applying this knowledge in client conversations and styling recommendations.
• Handle customer feedback and complaints responsibly, coordinating with managers or the Customer Service team as needed.
• Care for products to the highest standards.
• Use digital tools to deliver a seamless, integrated luxury experience.
• Provide high-quality service during in-store and technology-enabled virtual appointments.
• Participate in store operations in coordination with the back of house, maintaining an orderly stock environment.
• Follow established procedures for operational guidelines, inventory management, security, cashier duties, logistics and reports required by headquarters.
• Contribute to a positive, inclusive workplace through teamwork and open, constructive communication, delivering a consistently excellent customer experience.

Qualifications

• Passion for fashion and affinity with Prada, Miu Miu and Church’s.
• Sales and client-building experience in luxury or premium-luxury brands or select shops.
• Extensive sales experience in ready-to-wear, shoes and leather goods.
• Experience and a track record in private-client sales.
• Experience building long-term client relationships and conducting promotional activities using smartphones or similar devices.
• Sales experience using a foreign language such as English, Chinese or Korean; business-level Japanese is required.
• Professional conduct and a responsible approach to work.
• Experience in other sectors, including hospitality, is welcomed for some stores.

Skills

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.