Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Position the client at the center of all interactions, creating a welcoming environment and delivering excellence service aligned with the client journey ceremony
• Exceed individual sales targets and maximize sales performance to contribute to store-wide success
• Achieve and surpass KPI goals whilst maintaining the highest standards of sales and customer service quality
• Demonstrate comprehensive knowledge of Prada products, heritage, culture, and brand DNA
• Capture and maintain client data within the Company CRM system to develop personalized relationships and identify future business opportunities
• Embrace and promote an omnichannel mindset across in-store and digital touchpoints
• Maintain expert awareness of luxury fashion trends and competitive landscape to advise clients and guide purchasing decisions
• Resolve client complaints with ownership, liaising with management and Client Service teams as required
• Handle all products with the highest level of care and respect
• Leverage Company digital tools to deliver a comprehensive and integrated luxury experience
• Schedule and conduct client appointments both in-person and via virtual meeting technology
• Collaborate with back-of-house operations, supporting daily store functions and maintaining an organized stockroom
• Execute compliance with Company operational guidelines, security protocols, inventory procedures, and all reporting requirements from head office
• Operate as a team player, fostering open communication and contributing to a positive, inclusive workplace environment

Qualifications

• Minimum 2 years of relevant sales experience
• Passion for fashion with a dynamic and enthusiastic approach
• Customer-oriented mindset with a strong drive to achieve sales objectives
• Strong team player with a results-focused mentality
• Fluent in Cantonese, Mandarin, and English
• Background in luxury, fashion, or cosmetics sectors is advantageous

Skills

Experience

Minimum 2 years of experience in sales, preferably within luxury, fashion, or cosmetics retail. Demonstrated success in achieving sales targets and delivering superior customer service in a fast-paced retail environment.

Education

No specific educational qualification required; secondary education or equivalent is typically expected.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.