Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Place the customer at the center of all interactions, creating a welcoming environment and providing exceptional service in accordance with Prada's client journey ceremony
• Drive achievement of individual and team sales targets while maximizing personal sales performance
• Exceed KPI goals and maintain the highest quality of sales and customer service
• Demonstrate excellent knowledge of Prada products, brand history, culture, and DNA
• Capture and manage customer data within the Company CRM to maintain and develop personalized client relationships
• Embrace and actively promote the omnichannel retail mindset across in-store and digital touchpoints
• Build and maintain comprehensive knowledge of luxury fashion trends and competitive landscape to inform customer conversations
• Resolve client complaints proactively in collaboration with management and Client Service team
• Operate with meticulous care and respect for all merchandise and products
• Leverage company digital tools to deliver a complete and integrated luxury experience
• Host and conduct customer appointments both in-person and via virtual platforms
• Collaborate with back-of-house operations, participating in daily store activities and maintaining an organized stock room
• Ensure compliance with company procedures, security protocols, cash handling, inventory management, and reporting requirements
• Foster a positive team environment through open communication, collaboration, and commitment to diversity and inclusion values

Qualifications

• Minimum 2 years of relevant sales experience
• Passion for fashion combined with dynamic and enthusiastic personality
• Strong customer-oriented mindset and demonstrated drive to achieve sales targets
• Excellent team collaboration and result-oriented approach
• Fluent in Cantonese, Mandarin, and English
• Prior experience in the luxury, fashion, or cosmetics industry is advantageous

Skills

Experience

Minimum 2 years of relevant experience in sales, preferably within the luxury, fashion, or cosmetics sectors. The ideal candidate will have a demonstrated track record of exceeding sales targets and delivering exceptional customer service in a retail environment.

Education

No specific educational qualification is stated; however, candidates should possess comprehensive knowledge of fashion, luxury brands, and retail best practices.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.