Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Place the client at the center of all interactions, creating a welcoming environment and delivering excellence service aligned with the client journey ceremony
• Exceed individual sales targets and maximize personal sales performance, contributing to overall store success and KPI achievement
• Demonstrate expert knowledge of products, Prada history, culture, and brand DNA
• Capture and manage client data within the company CRM system to develop personalized relationships and identify future sales opportunities
• Embrace and actively promote the omnichannel retail philosophy, integrating in-store and digital touchpoints
• Maintain comprehensive knowledge of luxury fashion trends, competitive landscape, and industry developments to provide informed advice to clients
• Own the resolution of client complaints in collaboration with the line manager and Client Service team
• Handle all products with the highest standard of care and respect
• Leverage company digital tools to facilitate integrated luxury experiences, including hosting virtual appointments and consultations
• Collaborate with back-of-house operations to maintain organized stock management and participate in daily store operations
• Adhere to all company procedures regarding operational guidelines, stock management, security, cash handling, inventory, logistics, and head office reporting requirements
• Foster open communication and teamwork with colleagues, promoting a positive and inclusive working environment

Qualifications

• Minimum 2 years of relevant sales experience
• Proven experience in the luxury, fashion, or cosmetics industry preferred
• Exceptional customer service orientation with a strong drive to achieve sales targets
• Demonstrated ability to work effectively within team environments
• Result-oriented mindset with accountability for performance metrics

Skills

Experience

At least 2 years of professional experience in sales, preferably within luxury retail, fashion, or cosmetics sectors. The ideal candidate demonstrates a proven track record of exceeding sales targets and delivering exceptional customer service in fast-paced retail environments.

Education

No specific educational requirement stated; secondary education or equivalent is typically expected for this role in luxury retail.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.