Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Place the customer at the center, creating a welcoming retail environment and addressing all needs and requests in accordance with the client journey ceremony
• Drive to exceed individual sales targets and maximize personal sales performance, contributing to overall store success
• Exceed KPI goals whilst maintaining the highest quality of sales and customer service
• Demonstrate excellence in product knowledge and comprehensive understanding of Prada history, culture, and brand DNA
• Capture and manage customer data within the Company CRM to foster personalized relationships and identify future commercial opportunities
• Embrace and actively promote an omni-channel retail mindset across in-store and digital platforms
• Maintain comprehensive knowledge of luxury fashion trends and competitive landscape to advise clients with informed recommendations
• Take ownership of client complaint resolution, liaising with management and client service teams as required
• Operate with the utmost care and respect in the handling of products
• Utilize Company digital tools to deliver a complete and integrated luxury experience
• Host and conduct client appointments both in-person and via virtual channels
• Collaborate with back-of-house teams, participating in daily store operations and maintaining organized inventory systems
• Execute compliance with all Company procedures, operational guidelines, stock procedures, security protocols, cash handling, inventory management, and head office reporting requirements
• Demonstrate strong teamwork, foster open communication, and contribute to a positive, inclusive working environment

Qualifications

• Minimum 2 years of relevant sales experience
• Passion for fashion with a dynamic and enthusiastic approach
• Customer-oriented mindset with strong drive to achieve sales targets
• Proven team-player mentality and results-oriented approach
• Demonstrated experience in luxury, fashion, or cosmetics industry (advantageous)

Skills

Experience

Minimum 2 years of professional sales experience, preferably within the luxury, fashion, or cosmetics sector. The ideal candidate will demonstrate a proven track record of exceeding sales targets whilst delivering exceptional customer service in a retail environment.

Education

High school diploma or equivalent; further education in fashion, retail management, or business administration is advantageous.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.