Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Place the client at the center of all interactions, creating a welcoming environment and delivering excellence service in accordance with the client journey ceremony
• Exceed individual and team sales targets, maximizing personal sales performance and contributing to overall store success
• Drive KPI attainment, ensuring the highest standards of sales and customer service quality
• Demonstrate comprehensive knowledge of Prada products, brand history, culture, and design philosophy
• Capture and maintain client data within the company CRM system to foster personalized relationships and identify future opportunities
• Embrace and promote the omnichannel retail mindset, integrating in-store and e-commerce experiences
• Maintain current knowledge of luxury fashion trends, competitor offerings, and industry developments to provide expert client counsel
• Take ownership of client complaint resolution, liaising with management and client service teams as required
• Operate with meticulous care and respect for all Prada products and materials
• Leverage company digital tools and technology platforms to deliver integrated luxury experiences and conduct virtual client appointments
• Collaborate with back-office operations, contributing to daily store procedures and maintaining organized stockroom conditions
• Adhere strictly to company operational guidelines, security protocols, cash procedures, inventory management, and reporting requirements
• Foster a collaborative team environment characterized by open communication, mutual support, and commitment to diversity and inclusion

Qualifications

• Minimum 2 years of relevant sales experience, preferably in luxury, fashion, or cosmetics sectors
• Exceptional passion for fashion and luxury goods with dynamic, enthusiastic demeanor
• Strong customer-centric orientation with proven ability to drive sales results
• Excellent team collaboration and result-oriented mindset
• Fluent in Cantonese, Mandarin, and English

Skills

Experience

Minimum 2 years of professional sales experience in a luxury, fashion, or cosmetics retail environment. Previous exposure to high-net-worth clientele or consultative selling environments is advantageous.

Education

No specific formal education requirement stated; secondary education or equivalent assumed as standard for luxury retail positions.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.