Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Place the customer at the center, creating a welcoming environment and striving to meet their every need and request, providing excellence service in accordance with the "client journey ceremony"
• Be driven to exceed individual sales targets and maximize sales performance, contributing to the success of the entire store
• Exceed KPI goals, ensuring the highest quality of sales and customer service
• Demonstrate excellence knowledge of products as well as Prada history, culture, and DNA
• Capture customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing relationships to offer a personalized approach
• Embrace and promote the Omni Channel mindset
• Build and maintain knowledge of the luxury fashion sector by being constantly informed on fashion trends and competitors
• Take ownership of resolving client complaints in liaison with the line manager and Client Service team, when necessary
• Operate with the highest level of care and respect for products
• Utilize Company digital tools actively to offer a complete and integrated luxury experience
• Host and conduct customer appointments either in presence or leveraging technology for virtual meetings
• Work in synergy with the Back of House, participating in daily store operations and maintaining an organized stock room
• Act in compliance with Company procedures on operational guidelines, stock procedures, security, cash activity, inventory, logistics, and all main reporting activities
• Work as a team player and partner with fellow colleagues, fostering open and constructive communication to ensure consistent exceptional experience

Qualifications

• Passion for fashion, dynamic and enthusiastic temperament
• Customer-oriented with strong drive to achieve sales targets
• Excellent team-player with results-oriented mindset
• Fluent in Cantonese, Mandarin, and English

Skills

Experience

1–2 years of relevant experience in sales; prior experience in the luxury fashion, cosmetics, or high-end retail sector is advantageous.

Education

No specific educational requirement stated; secondary education or equivalent assumed as standard for retail advisory roles in luxury fashion.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.