Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Create a welcoming environment and exceed client expectations by delivering excellence service aligned with the client journey ceremony
• Drive achievement of individual sales targets and KPI goals while contributing to overall store performance
• Demonstrate exceptional product knowledge and articulate Prada's heritage, culture, and design philosophy
• Capture and maintain client data in the company CRM system to develop personalized relationships and identify future sales opportunities
• Champion omnichannel mindset and seamlessly integrate in-store and ecommerce customer interactions
• Maintain current knowledge of luxury fashion trends, competitor offerings, and emerging market opportunities to advise clients effectively
• Resolve client complaints with ownership and professionalism, escalating to management as required
• Handle all products with the highest level of care and attention to detail
• Utilize company digital tools to create an integrated and cohesive luxury retail experience
• Coordinate in-person and virtual client appointments to maximize accessibility and engagement
• Collaborate with back-of-house operations including inventory management, stock maintenance, and store logistics
• Execute all company procedures regarding operational guidelines, security, cash handling, inventory, and reporting with proactive compliance
• Foster a positive team environment through open communication, collaboration, and commitment to diversity and inclusion

Qualifications

• Minimum 2 years of relevant sales experience
• Fluency in Cantonese, Mandarin, and English
• Demonstrated passion for fashion with enthusiasm and dynamic approach to client engagement
• Proven track record of achieving or exceeding sales targets
• Prior experience in luxury, fashion, or cosmetics sector preferred
• Strong customer service orientation and results-driven mentality

Skills

Experience

At least 2 years of professional experience in retail sales or a related customer-facing role, ideally within the luxury, fashion, or cosmetics sectors.

Education

Secondary education or equivalent required; tertiary qualifications in fashion, business, or hospitality are advantageous.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.