Prada Client Advisor
Prada — Client Advisor (Alexandra House), Hong Kong. Luxury sales role requiring 2+ years' experience and fluency in Cantonese, Mandarin and English.
Overview
Prada is an Italian house recognised for uncompromising craftsmanship, refined design and a rigorous commitment to innovation. Operating globally through the Prada Group and its family of maisons, the brand combines heritage-driven savoir-faire with contemporary retail and digital initiatives, offering employees a highly international, design-led environment.
Role & Responsibilities
- Deliver an elevated, personalised luxury experience that places the client at the centre of every interaction, following the company’s client journey standards.
- Achieve and exceed individual and store sales targets and KPIs, proactively driving conversion and average transaction values.
- Demonstrate in-depth product knowledge and a clear command of Prada’s heritage, collections and brand DNA.
- Capture and maintain client profiles and activity in the company CRM to develop long-term relationships and personalised follow-up.
- Embrace an omnichannel approach: host in-store and virtual appointments, leverage digital tools and support ecommerce customer needs.
- Support daily store operations and back-of-house workflows, maintaining an orderly stockroom and accurate inventory control.
- Resolve client complaints with discretion, escalating to line manager or Client Service when required, ensuring client recovery.
- Operate in strict compliance with company procedures for security, cash handling, stock movements and reporting.
- Collaborate as a team player, fostering open communication and contributing to an inclusive, high-performance working environment.
Qualifications
- Minimum 2 years of relevant retail sales experience; experience within luxury, fashion or cosmetics is a strong advantage.
- Passion for fashion, an enthusiastic customer-focused attitude and a commercial mindset.
- Proven ability to meet sales targets and KPIs while delivering service excellence.
- Strong interpersonal skills and the ability to work collaboratively in a team.
- Fluent Cantonese, Mandarin and English (spoken) to serve a diverse client base.
Skills
Experience
At least 2 years of direct sales experience in retail; prior experience in luxury fashion or cosmetics is preferred.
Education
Secondary education required; tertiary qualifications in fashion, retail management or business are advantageous.
Workplace
The successful candidate will be located in Hong Kong, Hong Kong, China.
Culture
Prada cultivates a creative, design-driven workplace where craftsmanship and innovation are central. The environment is international and meritocratic, with an emphasis on professional growth, diversity and inclusive practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Advisor», «Retail Sales Associate», «Luxury Sales Consultant», «Personal Shopper», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.