Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Deliver a memorable luxury customer experience by placing clients at the center, identifying their needs and expectations, building meaningful relationships, and representing the brand.
• Communicate and promote Prada’s philosophy and values, guiding clients into the Prada brand world.
• Achieve individual and store sales targets while providing responsive, high-quality service in store and through the e-commerce channel.
• Create a welcoming environment and meet clients’ needs in accordance with the “client journey ceremony.”
• Exceed individual sales targets and maximize personal sales performance in support of the store’s success.
• Exceed KPI goals while ensuring high standards of sales and customer service.
• Demonstrate strong knowledge of products, Prada’s history, culture, and DNA.
• Capture client data in the company CRM to develop relationships, provide a personalized approach, and create future opportunities.
• Follow up with clients using CRM tools to strengthen long-term relationships.
• Host and conduct in-person and virtual appointments.
• Embrace and promote an omnichannel mindset.
• Maintain knowledge of luxury fashion, trends, and competitors to discuss them with clients and offer advice.
• Resolve client complaints, liaising with the line manager and Client Service team when necessary.
• Handle products with the utmost care and respect.
• Use company digital tools to deliver a complete, integrated luxury experience.
• Work with the Back of House on daily store operations and maintain an organized stockroom.
• Follow company operational and stock procedures, including requirements concerning security, cash handling, inventory, logistics, and head-office reporting; proactively implement company policies and procedures.
• Collaborate with colleagues, encourage open and constructive communication, contribute to a positive working environment, and uphold diversity and inclusion values.

Skills

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.