Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Deliver a welcoming, exceptional client experience that anticipates and meets clients’ needs in line with the client journey ceremony.
• Exceed individual sales targets, maximize personal sales performance and contribute to store results.
• Exceed KPI goals while maintaining the highest standards of sales and customer service.
• Demonstrate excellent knowledge of products, Prada’s history, culture and brand DNA.
• Capture client data in the company CRM to develop relationships, personalize service and identify future opportunities.
• Follow up with clients using CRM tools to strengthen long-term relationships.
• Host in-person and virtual appointments, using technology where appropriate.
• Embrace and promote an omnichannel mindset.
• Maintain broad knowledge of luxury fashion, trends and competitors to advise clients and discuss relevant developments.
• Resolve client complaints, liaising with the line manager and Client Service team when necessary.
• Handle products with the utmost care and respect.
• Use company digital tools to deliver an integrated luxury experience.
• Work in synergy with the Back of House, contribute to daily store operations and maintain an organized stockroom.
• Follow company operating and stock procedures, including security, cash handling, inventory, logistics and head-office reporting; proactively uphold company policies and procedures.
• Collaborate with colleagues through open, constructive communication to deliver a consistent client experience and foster a positive, inclusive working environment.

Qualifications

• Previous experience as a Client Advisor, Sales Assistant or in a similar role, preferably in luxury fashion or premium retail.
• Strong customer orientation and excellent interpersonal and communication skills, with the ability to build long-term client relationships and provide personalized service.
• Passion for fashion and luxury, genuine interest in Prada, its products and heritage, and the ability to communicate product knowledge effectively.
• Results-oriented, proactive and flexible, with strong team spirit and the ability to work in a dynamic, fast-paced retail environment while contributing to individual and store targets.

Skills

Experience

Previous experience in a Client Advisor, Sales Assistant or similar role, preferably within luxury fashion or premium retail.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.