Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Position the client at the center of all interactions, creating a welcoming in-store environment and delivering exceptional service in accordance with the client journey ceremony
• Capture and maintain client data within the company CRM to foster personalized relationships and identify future sales opportunities
• Embrace and actively promote an omnichannel mindset, integrating digital and physical touchpoints
• Collaborate as a team player with colleagues across departments, maintaining open communication and contributing to a positive, inclusive work environment
• Welcome and serve clients with excellence at all times, providing comprehensive in-store experiences
• Execute proactive cross-selling initiatives across all departments to achieve individual sales targets and KPIs
• Maintain current knowledge of fashion trends, competitor offerings, and seasonal collections
• Demonstrate comprehensive brand and product knowledge, articulating the heritage and craftsmanship of Prada and its portfolio
• Address client concerns professionally, escalating to management when necessary to resolve complaints effectively
• Maintain shop floor visual standards and product displays in compliance with company operational guidelines and stock procedures
• Monitor and prevent product shrinkage through heightened security awareness and vigilance

Qualifications

• Demonstrated passion for luxury retail and the fashion industry
• Genuine interest in luxury, fashion, art, and design
• Proven ability to build and sustain long-lasting client relationships
• Proficiency in team-based and independent work environments
• Excellent verbal and written communication skills with strong interpersonal abilities
• Ambition, resilience, and self-motivation with a results-driven mentality
• Problem-solving capability and a service-oriented mindset
• Comprehensive knowledge of and passion for the managed product category

Skills

Experience

Previous experience in luxury retail sales or a hospitality environment with demonstrated excellence in customer service and sales achievement is preferred. Familiarity with CRM platforms and omnichannel retail operations is advantageous.

Education

High school diploma or equivalent; further education in fashion, business, or hospitality is a plus.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.