Prada Client Advisor

Overview

Prada is a leading Italian luxury fashion house and part of the Prada Group, recognised for its craftsmanship, innovation and refined design language. As a global maison, Prada operates an international retail network and cultivates a creative, detail-oriented workplace that prioritizes product excellence and client experience.

Role & Responsibilities

• Act as a brand ambassador by delivering an elevated, personalised client experience that reflects Prada’s values and retail ‘client journey’ standards.
• Identify client needs, build and nurture long-term relationships and proactively drive individual and store sales through consultative service and cross-selling.
• Capture and maintain accurate client records in the company CRM to enable personalised follow-up and future commercial opportunities.
• Embrace and promote an omnichannel approach, supporting in-store and digital client interactions to maximise sales and client satisfaction.
• Maintain high standards of visual merchandising and shop-floor presentation in accordance with company operational guidelines.
• Handle client concerns and complaints tactfully, escalating to the line manager when appropriate.
• Contribute to store security and loss-prevention measures by remaining vigilant and compliant with established procedures.
• Collaborate with colleagues to foster a constructive team environment that supports diversity and inclusion.

Qualifications

• Proven ability to build and maintain strong client relationships; previous experience in luxury retail or high-end customer service preferred.
• Fluent English (explicit requirement); additional languages are a strong advantage.
• Excellent interpersonal and communication skills with a client-focused, polished manner.
• Commercially driven with resilience, self-motivation and a track record of meeting sales targets or KPIs.
• Strong knowledge of and passion for luxury fashion, product categories and current market/fashion trends.
• Ability to work effectively both independently and as part of a team.

Skills

Experience

Experience in luxury or premium retail, clienteling or customer-facing sales roles is required; demonstrable history of developing long-term client relationships is preferred. No specific number of years is stated.

Education

High school diploma or equivalent; vocational training or certification in retail, luxury sales or client service is a plus.

Workplace

Culture

Prada fosters a creative, international and design-driven workplace that values craftsmanship, curiosity and professional growth. The brand emphasises inclusive teamwork and a client-centred ethos, offering opportunities to develop expertise within a high-performance luxury retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.