Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Deliver exceptional, personalized service within the Prada client journey ceremony, creating a welcoming and luxurious environment that meets client needs and expectations
• Drive individual and store sales targets through proactive engagement, consultative selling, and omnichannel expertise
• Achieve KPI goals whilst maintaining the highest quality of sales consultation and customer service
• Demonstrate comprehensive knowledge of Prada products, brand history, culture, and DNA
• Capture and manage client data within the Company CRM to develop personalized relationships and identify future selling opportunities
• Conduct client follow-ups using CRM tools to strengthen long-term relationships and foster client loyalty
• Host and coordinate appointments in-store and virtually, leveraging technology to enhance accessibility
• Maintain current knowledge of luxury fashion trends, competitive landscape, and emerging styles to provide informed client recommendations
• Address client concerns and complaints with ownership, liaising with management and Client Service teams as needed
• Manage product inventory with precision and care, maintaining organized stockroom operations
• Operate in full compliance with Company procedures, security protocols, cash handling, inventory management, and head office reporting requirements
• Collaborate as a team player with colleagues, fostering open communication to ensure consistent service excellence and a positive working environment

Qualifications

• Proven experience as a Client Advisor, Sales Assistant, or equivalent role in luxury fashion or premium retail
• Exceptional customer orientation with strong interpersonal and communication abilities
• Ability to build and maintain long-term client relationships and deliver a high-level, personalized shopping experience
• Passion for fashion and luxury with genuine knowledge of Prada heritage and product portfolio
• Results-oriented mindset with proactive, flexible approach to dynamic retail environments
• Strong team player with commitment to diversity and inclusion values

Skills

Experience

Previous experience in a Client Advisor, Sales Assistant, or similar role, preferably within the luxury fashion or premium retail sector.

Workplace

Compensation

The base compensation for this position ranges from EUR 30,000 to EUR 33,000 per annum.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.