Prada Client Advisor (Chinese Speaker)

About Prada

Prada is an Italian maison renowned for its avant‑garde design, artisanal leather goods and premium ready‑to‑wear. Operated under the Prada Group, the brand combines heritage craftsmanship with a contemporary aesthetic and a global retail network; as an employer it emphasises high standards of client service, product knowledge and international luxury retail experience.

Role & Responsibilities

• Deliver exemplary, personalised service to high‑net‑worth and international clients, with a particular focus on Mandarin‑speaking customers.
• Build and maintain long‑term client relationships through proactive clienteling, follow‑up and bespoke service.
• Achieve and exceed individual and store sales targets through consultative selling, cross‑selling and up‑selling techniques.
• Use the store CRM and point‑of‑sale systems to record client interactions, manage appointments and track sales activity.
• Maintain deep product knowledge across leather goods, ready‑to‑wear and accessories to provide informed styling advice and product storytelling.
• Support visual merchandising standards and ensure the sales floor reflects the Maison’s brand image and presentation guidelines.
• Coordinate after‑sales service including bespoke requests, repairs and client feedback, ensuring high levels of client satisfaction and retention.
• Work cooperatively with store colleagues and management to share market intelligence, support store operations and participate in team training.

Qualifications

• Native or near‑native fluency in Mandarin (spoken and written) with excellent spoken English; French language skills are strongly advantageous.
• Proven luxury retail experience, ideally 2+ years in client‑facing sales roles within premium fashion or leather goods.
• Demonstrable track record of meeting sales targets and delivering high standards of client service.
• Polished personal presentation, cultural sensitivity, discretion and the ability to build trust with affluent clientele.
• Flexibility to work retail hours including evenings, weekends and public holidays.

Skills

Experience

Typically 2+ years of professional experience in luxury retail or other high‑end client‑facing sales roles, with demonstrable success developing relationships with international clientele—experience serving Chinese customers is highly desirable.

Education

High school diploma or equivalent; vocational or tertiary education in fashion, business, luxury retail or related fields preferred.

Workplace

Culture

Prada boutique teams operate in a refined, client‑centric environment that balances creative expression with commercial discipline. The Maison cultivates a cosmopolitan, high‑performance culture where product expertise, discretion and personalised service are prized.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.