Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Create a welcoming environment for clients and address their needs and requests, providing excellent service in accordance with the client journey ceremony
• Capture and maintain customer data in the company CRM to develop personalized approaches and foster long-term relationships
• Embrace and promote an omnichannel mindset across retail operations
• Collaborate effectively with colleagues to ensure consistent exceptional experiences and contribute to a positive, inclusive working environment
• Welcome and serve customers with excellence at all times on the shop floor
• Proactively engage in cross-selling across all departments and maximize sales opportunities to achieve individual targets and KPIs
• Maintain current knowledge of fashion trends and competitive landscape
• Demonstrate comprehensive brand and product knowledge
• Address customer complaints effectively, escalating to management when necessary
• Maintain shop floor and visual displays to Miu Miu operational standards and stock procedures
• Ensure high levels of security and remain vigilant against product theft

Qualifications

• Passion for sales and retail environments
• Genuine curiosity and interest in luxury, fashion, art, and design
• Proven experience building long-lasting relationships with clients
• Ability to work both independently and as part of a collaborative team
• Excellent communication and interpersonal skills
• Ambitious, resilient, self-motivated, results-driven with strong problem-solving abilities

Skills

Experience

Prior experience in luxury retail, client services, or brand ambassador roles is advantageous. Demonstrated ability to achieve sales targets and cultivate client loyalty is essential.

Education

Secondary education or equivalent; formal training in luxury retail or hospitality is beneficial but not required.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.