Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Position the client at the center of all interactions, creating an inviting in-store environment and delivering exceptional service aligned with Prada's client journey ceremony
• Capture and manage client data within the company CRM system to foster personalized relationships and identify future sales opportunities
• Champion the omnichannel mindset by seamlessly integrating in-store and digital touchpoints to enhance the customer experience
• Collaborate effectively with colleagues across all departments, promoting open communication and diversity while maintaining a positive working environment
• Welcome and serve clients with excellence, engaging proactively in cross-selling initiatives to achieve individual sales targets and KPIs
• Maintain current knowledge of fashion trends, competitive landscape, and comprehensive brand and product expertise
• Resolve customer concerns professionally and efficiently, escalating to management when necessary
• Uphold exceptional standards for shop floor presentation and visual merchandising, ensuring compliance with company operational and stock procedures
• Contribute to store security by remaining alert to potential theft prevention and product protection protocols

Qualifications

• Proven track record of building long-lasting client relationships in a luxury retail environment
• Demonstrable passion for selling and in-store operations
• Strong curiosity regarding luxury, fashion, art, and design
• Ability to work both independently and collaboratively within a team structure
• Fluency in English; additional languages highly valued

Skills

Experience

Demonstrated experience in luxury retail sales or client-facing roles within the fashion and design sectors, with a documented ability to achieve sales targets and develop client loyalty. Prior experience with CRM systems and omnichannel retail environments is advantageous.

Education

High school diploma or equivalent; further education in fashion, retail management, or related disciplines is beneficial but not required.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.