Prada Client Advisor

About Prada

Prada is a pre-eminent Italian luxury fashion house and part of the Prada Group, renowned for its craftsmanship in leather goods, ready-to-wear and accessories. The brand operates through a global network of boutiques and selective wholesale partners, including flagship concessions in premier department stores such as Saks Fifth Avenue.

Role & Responsibilities

• Deliver personalised, discreet and highly attentive service to high-net-worth and aspirational clients, cultivating long-term relationships and repeat business.
• Achieve and exceed individual and boutique sales targets through consultative selling, product storytelling and strategic upselling.
• Manage clienteling activities including appointment booking, follow-up communications, and maintenance of client profiles to maximise lifetime value.
• Maintain impeccable presentation of merchandise and shopfloor standards in line with Prada visual merchandising and brand guidelines.
• Process sales transactions accurately, handle returns and exchanges, and ensure proper till and daily cash reconciliation.
• Support stockroom operations: receive and inspect deliveries, manage inventory, assist with stock replenishment and loss-prevention procedures.
• Coordinate with Saks Fifth Avenue management and in-house teams for events, private appointments and cross-promotional activities.
• Provide informed after-sales service, including care instructions for leather goods and coordination of repairs or bespoke requests.

Qualifications

• Minimum 2 years of luxury retail or premium brand client-facing sales experience; experience within designer leather goods or apparel highly desirable.
• Proven track record of meeting or exceeding sales targets and delivering exceptional client service.
• Polished interpersonal skills with a client-first mentality and strong emotional intelligence.
• Ability to work retail hours including evenings, weekends and seasonal peaks; flexible scheduling and availability for private appointments.
• Legal right to work in the United States.

Skills

Experience

At least two years of direct experience in luxury retail or high-end departmental concessions, with demonstrated success in client development and sales performance.

Education

High school diploma or equivalent required; bachelor's degree in business, fashion or a related field preferred.

Workplace

Culture

Prada fosters a culture that prizes craftsmanship, refined aesthetics and meticulous attention to detail. The retail environment emphasises personalised client service, collaborative teamwork and high professional standards consistent with the maison’s luxury positioning.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.