Prada Client Advisor
- Location
- Bologna Emilia-Romagna Italy
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- €28,000–32,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 28, 2026
About Prada
Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.
Prada seeks a Client Advisor for its Bologna boutique to deliver an extraordinary luxury retail experience. The role combines personalized customer service with sales excellence, encompassing both in-store and omnichannel interactions. The successful candidate will leverage CRM systems to build lasting client relationships, demonstrate expert product and brand knowledge, and consistently achieve individual and store sales targets whilst upholding the highest standards of luxury retail service.
Role & Responsibilities
- Place the customer at the center of all activities, creating a welcoming environment and delivering exceptional service aligned with the client journey ceremony
- Drive and exceed individual sales targets while maximizing personal sales performance and contributing to overall store success
- Achieve and surpass key performance indicators (KPI) ensuring highest quality of sales and customer service
- Demonstrate comprehensive knowledge of Prada products, brand history, culture and design philosophy
- Capture and manage customer data within the company CRM system to build and maintain personalized client relationships
- Conduct proactive client follow-up using CRM tools to strengthen long-term relationships and identify future sales opportunities
- Host and conduct client appointments both in-store and via virtual channels
- Embrace and actively promote an omnichannel retail mindset across all customer touchpoints
- Maintain current knowledge of luxury fashion trends, competitor offerings and industry developments to advise clients effectively
- Resolve client complaints with ownership and professionalism, liaising with line management and Client Service team as needed
- Handle and care for products with the highest level of respect and attention
- Utilize company digital tools to deliver a complete and integrated luxury shopping experience
- Collaborate with back-of-house operations, participate in daily store activities and maintain an organized stockroom
- Adhere strictly to company procedures regarding operational guidelines, stock management, security, cash handling, inventory and reporting requirements
- Work collaboratively as a team player, fostering constructive communication and contributing to a positive, inclusive working environment
Qualifications
- Previous experience as a Client Advisor, Sales Assistant or comparable role, preferably in the luxury fashion or premium retail sector
- Strong customer orientation with excellent interpersonal and communication abilities
- Demonstrable passion for fashion and luxury with genuine interest in Prada and its heritage
- Proven ability to build and maintain long-term client relationships
- Results-oriented mindset with proactive approach and strong team spirit
- Flexibility and adaptability in a dynamic, fast-paced retail environment
- Proficiency in CRM systems and digital retail tools
Skills
Experience
Previous experience in a Client Advisor, Sales Assistant or similar role, preferably within the luxury fashion or premium retail sector.
Education
Not specified
Workplace
The role is situated in Bologna, Emilia-Romagna, Italy.
Compensation
The base compensation for this position ranges from EUR 28,000 to EUR 32,000 per annum.
Culture
Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Specialist», «Fashion Consultant», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.