Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Place clients at the centre of all interactions, creating a welcoming environment and delivering excellence service aligned with the client journey ceremony
• Drive and exceed individual sales targets and key performance indicators while maximizing personal sales performance and contributing to overall store success
• Demonstrate comprehensive knowledge of Prada products, brand history, culture, and design philosophy to advise clients authoritatively
• Capture and manage customer data within the company CRM to develop personalized relationships and identify future sales opportunities
• Conduct client follow-ups and appointments using both in-person and virtual channels to strengthen long-term relationships
• Embrace omnichannel retail operations, seamlessly integrating store and e-commerce customer experiences
• Maintain awareness of luxury fashion trends and competitive landscape to provide informed counsel and recommendations to clients
• Resolve client concerns proactively, escalating to management or customer service teams when necessary
• Handle products with meticulous care, maintaining the highest standards of presentation and condition
• Utilize company digital tools to enhance the luxury retail experience and streamline operational efficiency
• Collaborate with back-office teams to manage daily store operations, inventory organization, and stockroom maintenance
• Comply with all company procedures including operational guidelines, stock management, security protocols, cash handling, inventory procedures, and reporting requirements
• Contribute to a positive team environment through collaborative work ethic, open communication, and commitment to diversity and inclusion values

Qualifications

• Previous experience as a Client Advisor, Sales Assistant, or equivalent role, preferably within luxury fashion or premium retail
• Demonstrable passion for fashion and deep interest in Prada brand heritage, products, and positioning
• Exceptional customer-oriented mindset with strong interpersonal and communication abilities
• Proven ability to build and maintain long-term client relationships and deliver personalized shopping experiences
• Results-oriented and proactive disposition with flexibility and strong teamwork orientation
• Capacity to perform effectively in dynamic, fast-paced retail environments while maintaining focus on targets

Skills

Experience

Previous experience in a client-facing luxury retail or premium fashion role, such as Client Advisor or Sales Assistant, demonstrating consistent ability to achieve sales targets and manage sophisticated client relationships.

Education

No specific educational qualifications are mandated; however, fluency in Italian and English is essential for this Bologna-based position serving an international clientele.

Workplace

Compensation

The base compensation for this position ranges from EUR 28,000 to EUR 32,000 per annum.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.