Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Position the customer at the center of all interactions, creating a welcoming environment and fulfilling every need and request in accordance with the client journey ceremony
• Capture and maintain customer data in the Company CRM to develop personalized relationships and identify future sales opportunities
• Embrace and actively promote the omnichannel retail mindset across all client touchpoints
• Collaborate effectively with colleagues to ensure consistent, exceptional service and maintain a positive working environment grounded in diversity and inclusion
• Deliver exemplary in-store experiences through attentive customer welcome and service at all times
• Pursue proactive cross-selling across departments to achieve individual sales targets and key performance indicators
• Maintain current knowledge of fashion trends, competitive landscape, and emerging market dynamics
• Demonstrate comprehensive product and brand knowledge across the managed category
• Address customer complaints professionally and escalate to management when necessary
• Maintain shop floor and visual display standards in compliance with company operational guidelines and stock procedures
• Contribute to store security and loss prevention by maintaining heightened vigilance against product theft

Qualifications

• Passion for luxury retail and fashion design
• Demonstrable experience building and maintaining long-lasting client relationships
• Strong English language proficiency; additional languages preferred
• Ability to work effectively both within a team structure and independently
• Exceptional communication and interpersonal skills
• Genuine curiosity and interest in luxury brands, fashion, art, and design
• Product knowledge and passion for the managed luxury category

Skills

Experience

Experience in luxury retail sales or high-end customer service is preferred. Proven success building meaningful client relationships and achieving sales targets in a fashion or premium goods environment is advantageous.

Education

High school diploma or equivalent required; retail certification or luxury brand training is preferred but not mandatory.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.