Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Position the client at the center of all interactions, creating a welcoming environment and delivering excellence service aligned with the client journey ceremony
• Capture and maintain customer data in the Company CRM system to nurture relationships, offer personalized approaches, and identify future sales opportunities
• Embrace and promote an omnichannel mindset across all customer touchpoints and sales channels
• Collaborate effectively with team members, fostering open communication and a positive working environment that celebrates diversity and inclusion
• Welcome and serve customers, delivering an exceptional in-store experience at all times
• Execute proactive cross-selling initiatives across all departments to maximize sales opportunities and achieve individual and team KPIs
• Maintain current knowledge of fashion trends, competitive landscape, and brand positioning
• Demonstrate comprehensive product knowledge and communicate brand heritage and values to clients
• Address customer complaints professionally, escalating to management when necessary
• Uphold the visual merchandising and shop floor standards in compliance with company operational guidelines and stock procedures
• Maintain vigilance over store security and contribute to loss prevention efforts

Qualifications

• Passion for selling and the retail environment
• Demonstrated interest in luxury, fashion, art, and design
• Proven experience building and maintaining long-term client relationships
• Ability to work independently and as part of a collaborative team
• Excellent verbal and written communication skills
• Strong interpersonal and active listening abilities
• Result-oriented mindset with ambition and resilience
• Problem-solving capability and self-motivation

Skills

Experience

Experience of building long-lasting relationships with clients in a luxury or high-end retail environment is preferred.

Education

High school diploma or equivalent; completion of fashion or luxury retail training programs is advantageous.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.