Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

The Client Advisor represents Prada’s philosophy and values while delivering an excellent in-store experience, developing client relationships and driving sales. Responsibilities include cross-selling, clienteling through CRM and digital tools, product and brand expertise, complaint resolution, visual standards and shop-floor security.

Role & Responsibilities

• Welcome and serve customers, delivering an excellent in-store experience.
• Build and develop client relationships through an individual approach, using CRM and digital tools.
• Proactively cross-sell across departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Stay up to date on fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Handle customer complaints effectively, liaising with the line manager when necessary.
• Maintain high standards on the shop floor and in visual displays, in accordance with company operational guidelines and stock procedures.
• Help maintain a high level of security and remain alert to prevent product theft.
• Represent Prada’s philosophy and values, maximize sales performance by fostering customer relationships and brand loyalty, and guide clients into the Prada world through a distinctive store experience.

Qualifications

• Passion for human relations and sales.
• Problem-solving ability, curiosity, and interest in luxury, fashion, art, and design.
• Experience building long-lasting client relationships.
• Ability to work both independently and as part of a team.
• Excellent communication and interpersonal skills.
• Passion for and knowledge of the managed product category.
• Good communication skills in English and Mandarin.

Skills

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.