Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Place the customer at the center, creating a welcoming environment and delivering excellence service in accordance with the client journey ceremony
• Drive to exceed individual sales targets and maximize personal sales performance whilst contributing to store success
• Exceed KPI goals whilst ensuring the highest quality of sales and customer service
• Demonstrate excellent product knowledge along with comprehensive understanding of Prada's history, culture, and design DNA
• Capture and manage customer data within the Company CRM to foster personalized client relationships and identify future opportunities
• Embrace and promote the omni-channel mindset across all customer touchpoints
• Build and maintain extensive knowledge of luxury fashion trends and competitive offerings to advise clients effectively
• Take ownership of resolving client complaints in liaison with management and the Client Service team
• Operate with the highest level of care and respect for products
• Actively utilize Company digital tools to deliver a complete and integrated luxury experience
• Host and conduct customer appointments both in-person and virtually using available technology
• Work in synergy with back-of-house operations, participating in daily store activities and maintaining an organized stockroom
• Ensure full compliance with Company procedures on operational guidelines, stock procedures, security, cash handling, inventory, logistics, and all reporting activities
• Work collaboratively with colleagues, foster open communication, and contribute to a positive working environment grounded in diversity and inclusion values

Qualifications

• Previous experience within a luxury or premium brand environment
• Demonstrated understanding of luxury customer service standards and expectations
• Proven ability to build and maintain long-lasting client relationships
• Strong ability to work both independently and as part of a team
• Fluency in English

Skills

Experience

Similar experience within a luxury or premium brand is required. The ideal candidate will have demonstrated ability in client relationship building, sales achievement, and delivery of luxury customer service.

Education

No specific educational qualification stated; however, fluency in English and strong communication skills are essential.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.