Prada Beauty Counter Supervisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Lead and coach the team to achieve sales targets; manage, allocate, and track performance indicators.
• Improve counter service standards, deliver an outstanding consumer experience, and strengthen consumer relationships.
• Manage consumer relationships and develop plans to retain existing clients and acquire new ones.
• Maintain strong partnerships with department stores and shopping centres, support their activities, and build the brand’s reputation in the trading area.
• Monitor market trends and competitors, identify the counter’s strengths, and develop sales opportunities.
• Ensure the counter and team comply with company policies and maintain the brand image.
• Use and maintain beauty retail systems, beauty equipment, and digital tools relevant to the counter.
• Manage counter merchandise and inventory, ensuring accurate stock counts and inventory records.
• Track team performance, identify gaps, support team training, recommend solutions, and provide coaching.
• Manage, motivate, and develop team members.
• Ensure staffing meets the counter’s business needs and allocate shifts and work tasks appropriately.
• Communicate effectively with team members, convey information across the team, strengthen loyalty, encourage openness and collaboration, and maintain high team morale.
• Apply brand and product knowledge, brand culture and values, company and brand policies and procedures, digital tools, and BA team management processes and standards, including familiarity with the employee handbook.
• Plan and execute counter business activities; manage counter sales performance; maintain a customer-centric approach; oversee retail operations; coach the team and manage performance; foster teamwork; and communicate and collaborate effectively.

Qualifications

• A passion for the beauty retail industry.
• Strong communication skills and clear self-expression.
• Strong people management skills.
• A strong service orientation.
• Thoughtfulness, career goals, and resilience at work.
• At least 2 years of relevant work experience preferred.

Skills

Experience

At least 2 years of relevant work experience preferred.

Benefits

Brand-specific professional training courses and a comprehensive group training programme; performance bonuses; statutory social insurance and housing fund; supplementary commercial medical insurance; regular company benefits including holiday benefits, employee purchases, and free products; paid annual leave and sick leave.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.