Prada Beauty Counter Supervisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Lead, coach and motivate the team to achieve sales targets; manage, allocate and track performance indicators.
• Improve counter service standards and deliver an outstanding consumer experience that strengthens customer engagement.
• Manage consumer relationships at the counter and develop plans for customer retention and acquisition.
• Maintain effective working relationships with department stores and shopping centres, support their initiatives and build the brand’s reputation in the trade area.
• Monitor market trends and competitors, identify the counter’s strengths and uncover sales opportunities.
• Ensure the counter and team comply with company policies and maintain the brand image.
• Use and maintain beauty retail systems, beauty equipment and digital tools relevant to the counter.
• Manage counter merchandise and inventory, ensuring accurate stocktakes and inventory records.
• Track team performance, identify gaps, coordinate training, recommend solutions and coach team members.
• Manage, motivate and develop team members.
• Ensure staffing meets the counter’s business needs and allocate schedules and tasks appropriately.
• Communicate effectively with the team, relay information, strengthen loyalty, encourage openness and collaboration, and maintain high morale.
• Maintain brand and product knowledge, uphold brand culture and values, understand beauty-market and consumer trends, and follow company and brand policies and procedures.
• Use digital tools and understand BA team-management processes and standards, including the employee handbook.
• Plan and implement counter business activity; manage counter sales performance; maintain a customer-centric approach; oversee retail operations; coach the team and manage performance; foster teamwork, communication and collaboration.

Qualifications

• Passion for the beauty retail industry.
• Strong communication and clear verbal expression.
• Strong people-management skills.
• A strong service mindset.
• Thoughtful, resilient and goal-oriented about career development.
• At least 2 years of relevant work experience preferred.

Skills

Experience

At least 2 years of relevant work experience preferred.

Benefits

Professional brand training courses and a comprehensive group training programme; performance bonuses; statutory social insurance and housing fund; supplementary commercial medical insurance; regular company benefits including holiday benefits, employee purchases and free products; paid annual leave and sick leave.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.