Prada Beauty Counter Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Deliver meaningful and unexpected Prada Beauty experiences and elevated services to customers in the Point of Exploration and online, achieving sales targets and building customer loyalty.
• Lead retail and team development, representing Prada as a Brand Ambassador and demonstrating the brand’s values and engagements.
• Share beauty passion, product knowledge and application techniques with customers.
• Provide beauty and fragrance advice to customers and the team, creating memorable experiences through human connection, brand storytelling and beauty technology tools.
• Build and lead a team that engages customers and masters customer profiling through active listening and attentive interpretation of customer needs.
• Lead the team to achieve sales targets by applying the brand’s selling method and maximizing opportunities through link-selling and cross-selling.
• Model qualitative and quantitative customer data capture for loyalty purposes in compliance with applicable data regulations.
• Stay current on online and offline beauty trends and competition.
• Track customer satisfaction through NPS and Customer Experience Score; sell-out targets; productivity measures including IPT, AUS, conversion rate and daily transactions; customer data capture, including new and updated customers; and Beauty Tech Services, including daily service volume, WOB and data capture.

Qualifications

• Previous experience managing, leading and coaching a flagship team.
• Excellent business acumen, including sales analysis, inventory management and business operations.
• Sales- and KPI-driven, with a proven record of achieving targets.
• Experience coaching, creating activity and leading a team to success.
• Passion for beauty and connecting with people, accompanying customers on their journeys of self-discovery and self-reinvention.
• Ability to thrive on sales challenges by creating excellent customer experiences and events.
• Ability to build genuine customer relationships through personal, trustworthy advice.
• Enthusiasm for engaging with customers face-to-face and online.
• Open-minded, flexible and agile, with eagerness to explore and learn.
• Digital ease.

Skills

Experience

Previous experience managing, leading and coaching a flagship team.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.