Prada Assistant Store Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Maintain comprehensive knowledge of current fashion trends and competitive landscape, sharing relevant insights with the sales team
• Embody and model corporate image and professional standards, ensuring all staff maintain alignment with brand expectations
• Support the Store Manager in delivering exceptional customer service and maintaining brand-level qualitative standards throughout all customer touchpoints
• Personally manage escalated customer complaints and after-sales service issues, ensuring resolution aligned with brand values
• Cultivate and sustain customer loyalty, coordinating VIP and top-tier client engagement strategies with the Store Manager
• Assist in building and motivating a high-performing store team, fostering professional development and competency growth
• Oversee staff training programs and development plans in partnership with the Store Manager, ensuring continuous skill enhancement
• Define and monitor quantitative and qualitative performance metrics alongside the Store Manager and Department Managers, analyzing results and conducting monthly and annual performance assessments
• Prepare comprehensive store operational plans for Store Manager approval and implementation
• Supervise Department Managers, providing strategic guidance and operational support for their activities
• Ensure adherence to internal procedures and corporate compliance protocols
• Maintain store presentation and product condition in compliance with corporate standards, cultivating staff accountability for visual excellence
• Develop comprehensive product knowledge across all merchandise categories
• Oversee window displays and in-store merchandising presentations, ensuring strict adherence to corporate visual guidelines and Store Manager directives
• Optimize stockroom operations in collaboration with warehouse staff, ensuring efficient inventory management that supports sales performance
• Supervise inventory monitoring and reporting, identifying and escalating discrepancies to the Store Manager
• Verify proper inventory rotation and flow management within the stockroom
• Coordinate standing and contingent stock orders to maintain optimal inventory levels
• Support year-end, category-specific, and rotational inventory counts across all product lines
• Implement protective measures for high-value merchandise and materials in coordination with the Stock Manager
• Report and manage inventory losses, thefts, and discrepancies with the Store Manager
• Train store staff in loss prevention and security protocols
• Generate and analyze key reports on sales performance, merchandise metrics, staff productivity, customer relationship management, and inventory status
• Support Department Manager reporting activities and information flow to upper management

Qualifications

• Demonstrated experience in luxury retail management or assistant management roles
• Strong understanding of luxury brand positioning and customer service excellence
• Proven ability to manage and motivate retail teams in a fast-paced environment
• Excellent knowledge of fashion trends and competitive landscape
• Proficiency in customer relationship management and VIP client handling
• Competency in inventory management, merchandising standards, and stockroom operations
• Strong analytical and reporting capabilities
• Ability to balance multiple operational priorities and lead cross-functional initiatives

Skills

Experience

Minimum 3-5 years of experience in luxury retail management or related field, with demonstrated success in a supervisory or assistant management capacity within premium retail environments.

Education

High school diploma or equivalent required; additional education in retail management, business administration, or luxury brand management is preferred.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.