- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- €50,000/year
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 10, 2026
About Pomellato
Founded in Milan in 1967 by Pino Rabolini, Pomellato stands as a pioneering maison that transformed fine jewellery with a prêt-à-porter spirit and a bold love of coloured gemstones. As an employer within the Kering portfolio, Pomellato offers a culture where Italian goldsmithing savoir-faire, contemporary design and responsible innovation meet. Teams are encouraged to combine technical excellence with creative freedom, entrepreneurial agility and respect for people. The house is particularly admired for its commitment to inclusivity, female empowerment, sustainability and the preservation of artisanal skills, creating a workplace for talents who wish to shape modern luxury with authenticity, colour and purpose.
Pomellato is seeking a Retail Operations Manager Europe, based in Milan and reporting to the Head of Retail Europe, to drive operational excellence, process consistency and cost efficiency across its European boutique network. The role oversees budgets, suppliers, compliance, retail systems and projects while leading the Retail Operations team; gross annual salary starts at €50,000, under the CCNL for employees of the goldsmith, silversmith and jewellery industry, with an annual performance bonus and benefits.
Role & Responsibilities
- Oversee boutique operational expenses, CAPEX and cost centers across Europe, ensuring budget control and cost efficiency.
- Manage purchasing processes, supplier relationships and service contracts for the retail network.
- Monitor operational KPIs and identify opportunities to improve efficiency and optimize costs.
- Ensure the accuracy and consistency of boutique information across systems and operational platforms.
- Ensure boutiques operate in line with Maison standards, policies and procedures.
- Oversee maintenance, cleaning, uniforms, packaging and other operational services supporting store activities.
- Partner with internal stakeholders on health and safety, security and compliance-related matters.
- Support boutiques in resolving operational issues and implementing corrective actions when needed.
- Lead the implementation and optimization of retail systems, tools and operational processes.
- Drive operational projects and innovation initiatives to improve efficiency and store performance.
- Ensure successful execution of stock takes, system updates, openings, relocations and refurbishment projects.
- Promote best practices and operational consistency across all European markets.
- Lead, coach and develop the Retail Operations team, fostering a collaborative, high-performing culture.
- Define priorities, allocate resources and ensure effective execution of team objectives.
- Encourage continuous improvement, accountability and knowledge sharing across the team.
- Work closely with Retail, Finance, IT, Facilities, Security and Retail Excellence teams to support business objectives.
- Act as the key operational partner for boutique managers and regional retail leadership.
- Coordinate operational activities with global and regional stakeholders to ensure successful project execution.
- Translate business needs into practical operational solutions that support retail performance.
Qualifications
- Significant experience in retail operations, ideally within luxury or premium retail environments.
- Strong organizational, analytical and project management skills, with the ability to manage multiple priorities simultaneously.
- Excellent communication and stakeholder management abilities, with a collaborative, solution-oriented mindset.
- Proficiency in Microsoft Office; knowledge of SAP, Cegid or similar retail systems is an advantage.
- Fluency in English; additional European languages are an advantage.
Skills
Experience
Significant experience in retail operations, ideally within luxury or premium retail environments.
Workplace
This position is based in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position is EUR 50,000 per annum.
Benefits
Annual performance bonus in accordance with the company's bonus policy and applicable company agreements; meal vouchers; supplementary health insurance; company welfare program.
Culture
Pomellato fosters a Milanese workplace culture where bold creativity, exceptional craftsmanship, and a contemporary approach to fine jewelry are central to daily collaboration. As an employer, the Maison encourages individuality, inclusion, and responsible innovation, uniting artisan expertise with a forward-looking luxury mindset.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.