Pomellato Customer Service Specialist
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- €30,000/year
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Sep 17, 2026
About Pomellato
Founded in Milan in 1967 by Pino Rabolini, Pomellato stands as a pioneering maison that transformed fine jewellery with a prêt-à-porter spirit and a bold love of coloured gemstones. As an employer within the Kering portfolio, Pomellato offers a culture where Italian goldsmithing savoir-faire, contemporary design and responsible innovation meet. Teams are encouraged to combine technical excellence with creative freedom, entrepreneurial agility and respect for people. The house is particularly admired for its commitment to inclusivity, female empowerment, sustainability and the preservation of artisanal skills, creating a workplace for talents who wish to shape modern luxury with authenticity, colour and purpose.
Pomellato Customer Service Specialist in Milano | Order management, wholesale & retail support | €30k+ | Master's degree required
Role & Responsibilities
- Manage end-to-end order lifecycle for DOS and wholesale accounts, from order entry and validation through allocation, shipment and delivery
- Ensure orders are correctly processed in line with commercial agreements, operational guidelines, delivery windows and channel-specific requirements
- Monitor order status, product availability, allocations, delivery dates, backorders and potential constraints
- Serve as key operational point of contact for Directly Operated Stores and Wholesale customers regarding order management, returns and repairs
- Facilitate client requests and coordinate with other departments including After Sales, Logistics and Demand Planning
- Monitor relevant order management and service KPIs, including order fulfilment, backlog, delivery performance, order accuracy and service level
Qualifications
- Fluent in English and French
- Master's Degree
- Proficiency in MS Office
- Positive and proactive attitude with strong organizational and time management skills
Skills
Experience
While not explicitly specified, the role benefits from prior experience in customer service, order management, or logistics in a fast-paced commercial environment. Familiarity with wholesale and retail operations is advantageous.
Education
Master's Degree required
Workplace
This position is based in Milan, Lombardy, Italy.
Compensation
The base compensation for this position is EUR 30,000 per annum.
Benefits
Meal vouchers, supplementary health insurance, company welfare program
Culture
Pomellato fosters a Milanese workplace culture where bold creativity, exceptional craftsmanship, and a contemporary approach to fine jewelry are central to daily collaboration. As an employer, the Maison encourages individuality, inclusion, and responsible innovation, uniting artisan expertise with a forward-looking luxury mindset.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Pomellato, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Order Management Associate», «Client Services Associate», «Customer Operations Specialist», «Order Processing Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.