Pomellato CRM Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Jun 1, 2026
About Pomellato
Founded in Milan in 1967 by Pino Rabolini, Pomellato stands as a pioneering maison that transformed fine jewellery with a prêt-à-porter spirit and a bold love of coloured gemstones. As an employer within the Kering portfolio, Pomellato offers a culture where Italian goldsmithing savoir-faire, contemporary design and responsible innovation meet. Teams are encouraged to combine technical excellence with creative freedom, entrepreneurial agility and respect for people. The house is particularly admired for its commitment to inclusivity, female empowerment, sustainability and the preservation of artisanal skills, creating a workplace for talents who wish to shape modern luxury with authenticity, colour and purpose.
Pomellato CRM Manager – North Asia position in Tokyo, Japan. Lead client engagement strategy and luxury CRM excellence for Kering.
Role & Responsibilities
- Develop and execute the North Asia CRM roadmap in alignment with global brand vision and luxury best practices, with primary ownership of Japan and functional support for Korea
- Lead the evolution of client lifecycle strategy from acquisition and onboarding to retention, reactivation, VIC engagement, and long-term loyalty
- Define and monitor KPIs related to engagement, retention, repeat purchase behavior, churn, and customer lifetime value
- Build refined segmentation strategies based on client value, behavior, purchase patterns, and emotional engagement drivers
- Guide, coach, and empower boutiques and Client Advisors through actionable client insights, elevated clienteling tools, and best practices
- Develop tailored engagement initiatives including private appointments, collection previews, bespoke activations, gifting moments, and VIC experiences
- Lead the planning and execution of CRM-driven activations across email, direct communication, events, and one-to-one engagement channels
- Own the analysis and interpretation of CRM and client data, translating insights into strategic recommendations and actionable initiatives
- Monitor acquisition sources, retention trends, client migration, engagement behavior, and productivity performance
- Leverage CRM and BI tools including SAP, Cegid, and related platforms to support decision-making across local and global stakeholders
- Collaborate closely with Global CRM, Retail, E-commerce, IT, Marketing, Merchandising, and external partners to ensure seamless execution
- Act as the regional subject matter expert for CRM and client intelligence, contributing to global projects and system evolutions
Qualifications
- Graduate degree in Marketing, Business Administration, or related field
- 5 or more years of experience in CRM management including customer loyalty programs
- Demonstrated expertise in luxury retail industry
- Proficiency with CRM software such as Salesforce, Microsoft Dynamics, or SAP CRM
- Strong analytical capabilities with ability to interpret complex data and derive actionable recommendations
- Fluent in Japanese and English
- Proven ability to work effectively across cross-functional teams
Skills
Experience
5+ years in CRM management including customer loyalty programs, preferably within the luxury retail sector. Demonstrated success in developing and executing CRM strategies, managing client lifecycle initiatives, and driving data-driven business decisions in an omnichannel luxury environment.
Education
Bachelor's degree or equivalent in Marketing, Business Administration, or related field.
Workplace
This position is based in Tokyo, Tokyo, Japan.
Culture
Pomellato fosters a Milanese workplace culture where bold creativity, exceptional craftsmanship, and a contemporary approach to fine jewelry are central to daily collaboration. As an employer, the Maison encourages individuality, inclusion, and responsible innovation, uniting artisan expertise with a forward-looking luxury mindset.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Pomellato, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relationship Manager», «Clienteling Manager», «Customer Loyalty Manager», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.