Pomellato CRM & Clienteling Intern
DoDo — Milan: CRM & Clienteling Intern (Curricular). Support CRM analytics, Salesforce clienteling, campaign coordination and newsletter operations.
Overview
DoDo is a Milan-based luxury jewellery brand known for its playful, narrative-driven charms and commitment to responsible sourcing. As part of the Kering Group, the brand blends artisanal craftsmanship with modern retail and digital client engagement practices, offering a creative, internationally oriented workplace embedded in a global luxury network.
Role & Responsibilities
- Support regular monitoring and reporting of CRM KPIs, segmentation performance and clienteling activity; consolidate weekly and monthly reports and surface actionable insights.
- Assist analysis of campaign results and prepare recommendations for market and commercial stakeholders to optimise CRM performance.
- Coordinate the One-to-One / One-to-Many (O2O/O2M) calendar and ensure timely alignment and delivery of materials across internal teams and external suppliers.
- Manage asset coordination with agencies and suppliers, including layout checks, translations, approvals and feedback consolidation.
- Create brand‑aligned presentations and visual storytelling to translate data and qualitative inputs into concise management reporting.
- Support daily administration and quality control of the Salesforce clienteling app: data checks, contact updates, KPI monitoring, asset uploads and store feedback collection.
- Facilitate adoption and troubleshooting of clienteling workflows by liaising with retail teams, internal stakeholders and external partners.
Qualifications
- Currently enrolled in a Bachelor's or Master's programme in Marketing, Economics, Communications or a related field (curricular internship required).
- Previous professional experience or internship within luxury jewellery, accessories or high-end retail is preferred.
- Strong analytical mindset with meticulous attention to detail and a proactive problem-solving attitude.
- Excellent organisational skills with the ability to manage multiple priorities and deadlines.
- Excellent spoken and written English and Italian.
- Collaborative team player with strong interpersonal and communication skills.
Skills
Experience
Internship-level experience is acceptable; prior exposure to CRM, clienteling or marketing activities within high-end jewellery or accessories brands is preferred and will be considered an advantage.
Education
Enrolment in a university programme in Marketing, Economics, Communications or a related discipline (curricular internship).
Workplace
The role is situated in Milan, Lombardy, Italy. There are currently 541 open positions in Milan on Cerulean, with 11 added recently. Within Lombardy, Cerulean currently features 564 open roles, including 11 recent additions. Across Italy, Cerulean lists 1.295 open roles — 27 of them newly added.
Culture
DoDo cultivates a playful, expressive and design-led culture that values storytelling, creativity and responsible sourcing. As part of the Kering Group, the workplace is collaborative and internationally minded, offering exposure to cross‑functional teams across brand, retail and digital channels in Milan.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.