Pomellato Client Advisor

About Pomellato

Founded in Milan in 1967 by Pino Rabolini, Pomellato stands as a pioneering maison that transformed fine jewellery with a prêt-à-porter spirit and a bold love of coloured gemstones. As an employer within the Kering portfolio, Pomellato offers a culture where Italian goldsmithing savoir-faire, contemporary design and responsible innovation meet. Teams are encouraged to combine technical excellence with creative freedom, entrepreneurial agility and respect for people. The house is particularly admired for its commitment to inclusivity, female empowerment, sustainability and the preservation of artisanal skills, creating a workplace for talents who wish to shape modern luxury with authenticity, colour and purpose.

Role & Responsibilities

• Demonstrate passion as a DoDo brand ambassador during every client interaction, articulating the brand's heritage, values, and commitment to sustainability
• Develop and maintain in-depth knowledge of all DoDo products, including their storytelling, emotional narratives, and responsible sourcing practices
• Maintain products in an efficient, clean, secure, and organized manner throughout the boutique, both front and back of house
• Achieve individual and team sales goals by tracking KPIs and utilizing business applications to monitor performance
• Maintain and develop long-term client relationships through personalized approaches, leveraging CRM and clienteling tools to promote brand loyalty
• Support customers in product selection, enhancing product knowledge and compelling brand narratives
• Welcome each customer and provide an exceptional experience grounded in mastery of brand history and heritage
• Stay current on fashion trends and competitive market positioning to inform product recommendations
• Maintain grooming and professional conduct standards consistent with DoDo brand guidelines
• Participate in all activities that contribute to boutique operations and team objectives, fostering a positive work environment

Qualifications

• Passion for the DoDo brand and luxury jewelry sector
• Demonstrated ability to work effectively with diverse client bases
• Excellent interpersonal and teamworking skills
• Flexibility and problem-solving orientation
• Availability to work shifts, including evenings and weekends
• Strong product sensitivity and knowledge of market and fashion trends
• Openness to feedback and clear, straightforward communication with team and management
• Ability to multitask and manage the pace and pressure of a busy retail environment

Skills

Experience

At least one year of experience in luxury retail, client-facing roles, or equivalent customer service experience in a high-touch environment is preferred. Prior experience with CRM or clienteling systems is advantageous but not required.

Education

Secondary education or equivalent; further training in luxury retail, customer service, or hospitality is a plus.

Workplace

Compensation

The base compensation for this position is EUR 25,000 per annum.

Benefits

Sales incentives eligibility as per company policy; benefits in addition to those provided under the applicable National Collective Labor Agreement (Tertiary, Distribution, and Services Sectors, H011) and by law, including further benefits and initiatives in accordance with company policies.

Culture

Pomellato fosters a Milanese workplace culture where bold creativity, exceptional craftsmanship, and a contemporary approach to fine jewelry are central to daily collaboration. As an employer, the Maison encourages individuality, inclusion, and responsible innovation, uniting artisan expertise with a forward-looking luxury mindset.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.