Pomellato Client Advisor
DoDo Client Advisor (Fixed-term) — Pomellato at Rinascente, Rome. Deliver exceptional client experiences and drive sales in a luxury jewellery boutique.
Overview
DoDo is a playful, story-driven jewellery maison originating from Milan and operating within the Pomellato family under the Kering Group. The brand is recognised for accessible-luxury collections, a strong focus on responsible sourcing, and a retail culture that emphasises creativity, storytelling and personalised client relationships.
Role & Responsibilities
- Act as a dedicated brand ambassador, conveying DoDo’s values and product narratives at every client interaction.
- Develop and maintain deep product knowledge to deliver compelling storytelling and tailored styling advice.
- Deliver exceptional clientelling through the use of CRM and clientelling tools, nurturing long-term customer relationships and loyalty.
- Achieve individual and team sales targets by working toward KPIs and using business applications to track performance.
- Maintain boutique standards: merchandising, stock care, housekeeping and an organised front- and back-of-house.
- Welcome and advise customers to ensure a seamless, high-touch luxury retail experience.
- Keep abreast of market and fashion trends and competitor activity to inform sales approach and merchandising.
- Adhere to company grooming and behavioural standards and contribute to a positive team atmosphere.
Qualifications
- Passion for the DoDo brand and an affinity for contemporary jewellery.
- Commercial mindset with curiosity, empathy and agility in customer interactions.
- Excellent interpersonal and teamwork abilities; open to constructive feedback.
- Flexibility to work rotations and resilience in a high-traffic retail environment.
- Strong product sensitivity and awareness of current fashion and market trends.
- Fluent English and German; additional languages considered an asset.
Skills
Experience
Previous client-facing experience in luxury retail or jewellery sales is preferred; practical experience using CRM for clienteling and a demonstrated ability to meet sales targets and KPIs is advantageous.
Education
High school diploma or equivalent; vocational training or diploma in retail, fashion, or a related field is a plus.
Workplace
This position is based in Rome, Lazio, Italy. Cerulean lists 58 open roles in Rome, including 4 posted recently. The broader Lazio area accounts for 65 active listings on Cerulean, 4 of which are new. In Italy as a whole, Cerulean currently features 1.295 open positions, with 27 posted this week.
Culture
DoDo cultivates a lively, client-centred retail culture that blends playful creativity with luxury craftsmanship. The boutique environment rewards storytelling, teamwork and a commitment to responsible sourcing and inclusivity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.