Pomellato Client Advisor

Location
Employment Full-time
Seniority Entry-Level
Posted Mar 3, 2026
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Join DoDo in Rome as a Client Advisor. Seeking a German speaker with a passion for luxury retail and exceptional client service skills. Part of the Kering Group.

Overview

DoDo, a distinguished brand under the Kering Group, was founded in Milan in 1994. Renowned for its innovative 'talking charms,' DoDo merges whimsical storytelling with profound emotional significance. As a pioneer in sustainability, DoDo was among the first jewelers to utilize responsible gold in all its creations. The brand is committed to promoting inclusivity, self-expression, and environmental stewardship.

Role & Responsibilities

  • Act as a brand ambassador, embodying and sharing DoDo's values and philosophy.
  • Deliver extraordinary client experiences that reflect the brand’s spirit and commitment to excellence.
  • Maximize sales through meaningful relationships and personalized service.
  • Demonstrate in-depth knowledge of the brand and products.
  • Maintain products efficiently, ensuring cleanliness and organization both front and back of house.
  • Contribute to teamwork and participate in activities that achieve the boutique's goals.
  • Achieve individual and team sales targets using KPIs and business applications.
  • Maintain a positive work environment.
  • Stay informed about fashion trends and competitors.
  • Adhere to company grooming standards and policies.
  • Develop long-term customer relationships using CRM and clienteling tools.
  • Support customers in purchasing DoDo products, enhancing product knowledge and storytelling.
  • Welcome every customer, providing an exceptional experience with mastery of brand history and heritage.

Qualifications

  • Fluent in English and German.
  • Knowledge of additional languages is advantageous.

Skills

Passion for the DoDo brand. Curiosity, empathy, and agility. Commercial mindset. Ability to work with a diverse client base. Excellent interpersonal and teamwork skills. Flexibility and problem-solving abilities. Availability to work in shifts. Product sensitivity and strong market and fashion trend knowledge. Openness to feedback and clear communication with team and managers. Ability to multitask and handle pressure.

Experience

Previous experience in luxury retail or a similar client-facing role is preferred.

Workplace

This position is based in Rome, Lazio, Italy. Cerulean lists 58 open roles in Rome, including 4 posted recently. The broader Lazio area accounts for 65 active listings on Cerulean, 4 of which are new. In Italy as a whole, Cerulean currently features 1.295 open positions, with 27 posted this week.

Benefits

The position offers a dynamic work environment within a prestigious brand, opportunities for professional growth, and the chance to work with a diverse and passionate team.

Culture

DoDo fosters a culture of inclusivity, self-expression, and environmental consciousness. As part of the Kering Group, the brand emphasizes sustainability and innovation, creating a vibrant and supportive workplace.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.