- Employment
- Contract
- Seniority
- Entry-Level
- Compensation
- €25,000/year
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jul 15, 2026
About Pomellato
Founded in Milan in 1967 by Pino Rabolini, Pomellato stands as a pioneering maison that transformed fine jewellery with a prêt-à-porter spirit and a bold love of coloured gemstones. As an employer within the Kering portfolio, Pomellato offers a culture where Italian goldsmithing savoir-faire, contemporary design and responsible innovation meet. Teams are encouraged to combine technical excellence with creative freedom, entrepreneurial agility and respect for people. The house is particularly admired for its commitment to inclusivity, female empowerment, sustainability and the preservation of artisanal skills, creating a workplace for talents who wish to shape modern luxury with authenticity, colour and purpose.
DoDo, a luxury jewelry brand founded in Milan in 1994 and part of the Kering Group, seeks a Client Advisor for its boutique on Corso Genova. The role combines brand advocacy with commercial achievement, requiring the candidate to embody DoDo's values whilst delivering exceptional client experiences and driving sales through meaningful relationships, product expertise, and sophisticated clienteling techniques utilizing CRM tools.
Role & Responsibilities
- Embody DoDo brand values and philosophy, acting as a passionate brand ambassador during every client interaction and selling ceremony
- Develop and maintain in-depth knowledge of the brand heritage, product range, and storytelling to enhance customer engagement
- Maintain products and boutique spaces in an efficient, clean, secure, and organized manner, both front and back of house
- Build and nurture long-term client relationships through personalized service and individual approach, leveraging CRM and clientelling tools to promote brand loyalty
- Monitor and optimize clientelling activity using CRM KPIs and business applications to strengthen customer relationships
- Achieve individual and team sales goals while working responsibly with KPIs and company business applications
- Welcome all clients and provide exceptional customer experience grounded in product knowledge and brand heritage mastery
- Participate actively in boutique teamwork and operations to ensure smooth functioning and achievement of collective goals
- Stay current with fashion trends, competitor activity, and market developments
- Maintain professional grooming and appearance in accordance with DoDo standards and company policies
- Contribute to a positive work environment through clear, straightforward communication with teammates and managers
Qualifications
- Passion for the DoDo brand and luxury jewelry
- Demonstrated commercial mindset with ability to drive sales and achieve targets
- Strong interpersonal and teamworking skills with ability to work effectively with diverse client bases
- Excellent communication abilities with clear, straightforward expression
- Problem-solving capability and flexibility in response to client needs
- Product sensitivity and genuine interest in fashion and jewelry trends
- Availability to work rotational shifts as required
- Proven ability to multitask and maintain composure under pressure
- Openness to feedback and commitment to continuous professional development
Skills
Experience
Retail or luxury goods sales experience is preferred, though motivated candidates with strong interpersonal skills and commercial acumen may be considered. Prior experience in a boutique or client-facing luxury environment would be advantageous.
Education
Secondary education or equivalent is required. Further professional training or certifications in retail, luxury goods, or customer service are advantageous.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position is EUR 25,000 per annum.
Benefits
Eligibility for sales incentives as per company policy; additional benefits and initiatives offered in accordance with company policies and the applicable National Collective Labor Agreement (CCNL Tertiary, Distribution, and Services Sectors, H011).
Culture
Pomellato fosters a Milanese workplace culture where bold creativity, exceptional craftsmanship, and a contemporary approach to fine jewelry are central to daily collaboration. As an employer, the Maison encourages individuality, inclusion, and responsible innovation, uniting artisan expertise with a forward-looking luxury mindset.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Pomellato, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Style Advisor», «Client Relations Associate», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.