Pomellato Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- €25,000/year
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jul 3, 2026
About Pomellato
Founded in Milan in 1967 by Pino Rabolini, Pomellato stands as a pioneering maison that transformed fine jewellery with a prêt-à-porter spirit and a bold love of coloured gemstones. As an employer within the Kering portfolio, Pomellato offers a culture where Italian goldsmithing savoir-faire, contemporary design and responsible innovation meet. Teams are encouraged to combine technical excellence with creative freedom, entrepreneurial agility and respect for people. The house is particularly admired for its commitment to inclusivity, female empowerment, sustainability and the preservation of artisanal skills, creating a workplace for talents who wish to shape modern luxury with authenticity, colour and purpose.
DoDo Client Advisor role in Milan. Luxury jewelry retail position with starting salary €25,000/year. Maternity cover, full-time position.
Role & Responsibilities
- Embody and communicate DoDo brand values and philosophy with passion during every client interaction and selling ceremony
- Develop in-depth knowledge of the DoDo product range and brand heritage to provide expertly informed product consultation and storytelling
- Maintain boutique display areas and product inventory in an efficient, clean, secure, and organized manner, both front and back of house
- Achieve individual and team sales targets by tracking KPIs and utilizing business applications to measure performance
- Cultivate and maintain long-term customer relationships through personalized approaches, leveraging CRM and clientelling tools to promote brand loyalty
- Welcome clients with genuine hospitality, providing tailored customer experience that reflects brand excellence and heritage
- Stay current with fashion trends and competitive market landscape to inform client consultations
- Participate in team activities and maintain a positive work environment that supports boutique operations and overall business goals
- Adhere to DoDo grooming standards and company policies regarding professional appearance and conduct
Qualifications
- Passion for the DoDo brand and luxury jewelry category
- Demonstrated interpersonal and teamworking skills with ability to collaborate effectively with diverse colleagues
- Proven customer-facing experience in luxury retail or hospitality sectors
- Knowledge of CRM systems and business KPI tracking
- Fluency in Italian; additional language proficiency is highly advantageous
- Product sensitivity and strong awareness of contemporary fashion trends and market dynamics
Skills
Experience
Experience in luxury retail, jewelry sales, or premium brand customer service is preferred. Previous exposure to CRM platforms or clientelling tools is advantageous but not essential for candidates with strong foundational retail experience and genuine passion for luxury jewelry.
Education
Secondary school diploma or equivalent; further education in fashion, business, or hospitality is beneficial but not mandatory.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Compensation
The base compensation for this position is EUR 25,000 per annum.
Benefits
Sales incentives as per company policy; benefits in addition to those provided under the applicable National Collective Labor Agreement (Tertiary, Distribution, and Services Sectors, CCNL H011) and by law; additional company benefits and initiatives offered in accordance with company policies.
Culture
Pomellato fosters a Milanese workplace culture where bold creativity, exceptional craftsmanship, and a contemporary approach to fine jewelry are central to daily collaboration. As an employer, the Maison encourages individuality, inclusion, and responsible innovation, uniting artisan expertise with a forward-looking luxury mindset.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Pomellato, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Brand Consultant», «Luxury Retail Associate», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.