Pomellato Client Advisor
- Employment
- Contract
- Seniority
- Entry-Level
- Compensation
- €25,000/year
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jun 16, 2026
About Pomellato
Founded in Milan in 1967 by Pino Rabolini, Pomellato stands as a pioneering maison that transformed fine jewellery with a prêt-à-porter spirit and a bold love of coloured gemstones. As an employer within the Kering portfolio, Pomellato offers a culture where Italian goldsmithing savoir-faire, contemporary design and responsible innovation meet. Teams are encouraged to combine technical excellence with creative freedom, entrepreneurial agility and respect for people. The house is particularly admired for its commitment to inclusivity, female empowerment, sustainability and the preservation of artisanal skills, creating a workplace for talents who wish to shape modern luxury with authenticity, colour and purpose.
DoDo Milan Client Advisor position, €25,000 annual salary. Luxury jewelry retail role with CRM focus, health insurance, and Kering Group discounts.
Role & Responsibilities
- Demonstrate passion and expertise as a DoDo brand ambassador during all client interactions
- Master brand heritage, product knowledge, and storytelling to enhance the customer experience
- Maintain a clean, organized, and secure retail environment both front and back of house
- Develop and maintain long-term client relationships using CRM tools and clientelling strategies to strengthen brand loyalty
- Achieve individual and team sales goals by monitoring KPIs and utilizing business applications
- Welcome and support customers through the entire purchase journey, highlighting product features and emotional narratives
- Participate actively in team activities and maintain a positive work environment
- Stay informed on fashion trends, competitor activity, and market developments
- Adhere to DoDo grooming standards and company policies regarding professionalism and presentation
- Handle multiple tasks simultaneously during peak retail periods while maintaining service quality
Qualifications
- Passion for the DoDo brand and luxury jewelry sector
- Fluent English and German language proficiency
- Excellent interpersonal and teamworking skills
- Strong problem-solving ability and flexibility
- Sensitivity to product quality and aesthetic values
- Commercial mindset with ability to work toward KPIs and sales targets
- Ability to build relationships with diverse client bases
- Openness to feedback and clear communication with colleagues and managers
Skills
Experience
Experience in luxury retail or high-end customer service environments is preferred. Prior exposure to jewelry sales or fashion retail is advantageous, though training will be provided for candidates with strong customer engagement backgrounds.
Education
Secondary education required; higher education in fashion, business, or related disciplines is a plus.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Compensation
The base compensation for this position is EUR 25,000 per annum.
Benefits
Meal vouchers, health insurance, jewelry kit provided, employee discounts on Kering Group brands
Culture
Pomellato fosters a Milanese workplace culture where bold creativity, exceptional craftsmanship, and a contemporary approach to fine jewelry are central to daily collaboration. As an employer, the Maison encourages individuality, inclusion, and responsible innovation, uniting artisan expertise with a forward-looking luxury mindset.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Pomellato, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Jewelry Advisor», «Retail Associate», «Brand Ambassador», «Customer Experience Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.